{"id":3426,"date":"2021-12-09T10:08:26","date_gmt":"2021-12-09T16:08:26","guid":{"rendered":"https:\/\/www.dmsi.com\/?p=3426"},"modified":"2024-02-09T15:18:09","modified_gmt":"2024-02-09T21:18:09","slug":"shepley-wood-products","status":"publish","type":"post","link":"https:\/\/www.dmsi.com\/resources\/shepley-wood-products\/","title":{"rendered":"Shepley Wood Products"},"content":{"rendered":"

Better Customer Communication with Order Delivery Tracking <\/span>\u00a0<\/span><\/h3>\n

Since 1978, Shepley Wood Products<\/a> has served the Eastern Seaboard with integrity and success. In looking to improve the delivery process for their customers, they began searching for a solution to organize deliveries, simplify communication and increase visibility. They decided to implement DQ Technologies\u2019 Order Delivery Tracking<\/strong> (ODT)<\/strong>. <\/span>\u00a0<\/span><\/p>\n

\u201cThe benefit of ODT is that we capture and measure time and distance and associating those costs at the order level,\u201d says Tony Shepley, President of Shepley Wood Products. \u201cThis gives us true activity-based costing information where we can look at the effect of delivery cost on our gross margin.\u201d<\/span>\u00a0<\/span><\/p><\/blockquote>\n

With ODT and Agility<\/a>, Shepley has the complete package for improving their delivery process. \u201cWe track the miles of the route and determine how much it is costing us to make that delivery,\u201d Shepley\u2019s System Manager, John Howell, said. \u201cBased on the truck, we have a cost-per-mile number, so we can calculate the overall delivery costs. Our general manager can watch the delivery screen and know at a quick glance exactly where we are during the day.\u201d<\/span>\u00a0<\/span><\/p>\n

General Manager Tom Dennison monitors delivery screen activity throughout the day to make important decisions related to yard staff. Using the On Time and In Full Report<\/em> from Agility, he tracks how many deliveries are on time and how many are made without backorders. \u201cWe use the On Time and In Full Report<\/em> to make sure we are using our resources effectively,\u201d Dennison said. \u201cFor example, we look at staffing levels, peak times, and other factors to determine if we need to shift employees around at certain times.<\/span>\u00a0<\/span><\/p>\n

With GPS tracking on all delivery trucks and sales team vehicles, as well as dynamic Geofencing around Shepley\u2019s location and job sites, they can monitor and send information about\u00a0turns, stops, speed and distance travelled back to ODT. <\/span>\u00a0<\/span><\/p>\n

\u201cAll of the information in ODT feeds back into Agility, so the salesperson can open the sales order right from their desk and determine in real time if it\u2019s been picked, checked, or delivered,\u201d Shepley\u2019s System Manager, John Howell said. \u201cThe other thing our sales staff can do is right click on the ODT screen. It brings up a Google map and drops a pin right where the truck is. It takes visibility to another level.\u201d<\/span>\u00a0<\/span><\/p><\/blockquote>\n

ODT provides Shepley with a wealth of information and a standard of accountability they didn\u2019t have previously. <\/span>\u00a0<\/span><\/p>\n

We are right on the money<\/h3>\n

\u201cNot only are we looking for deliveries to be made on time and in full, but we are looking for reasons why they aren\u2019t,\u201d said Shepley. \u201cWas it a vendor backorder, an unrealistic time period we set up, or what? ODT helps us find the answers. In the old days, you could fake it, but with Agility and ODT, it’s a higher level of performance.\u201d<\/span>\u00a0<\/span><\/p>\n

Shepley\u2019s use of technology to improve deliveries separates them from their competitors. \u201cInstead of saying to our customers, \u2018We are a good company. Most of the time we get there on time.\u2019\u201d Shepley said. \u201cWith ODT, I can say \u201898.2% of the time we are right on the money – and we are working on the other 1.8%.\u2019\u201d <\/span>\u00a0<\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Better Customer Communication with Order Delivery Tracking \u00a0 Since 1978, Shepley Wood Products has served the Eastern Seaboard with integrity and success. In looking to improve the delivery process for their customers, they began searching for a solution to organize deliveries, simplify communication and increase visibility. They decided to implement DQ Technologies\u2019 Order Delivery Tracking […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[88],"tags":[],"class_list":["post-3426","post","type-post","status-publish","format-standard","hentry","category-success-story"],"acf":[],"yoast_head":"\nShepley Wood Products - DMSi<\/title>\n<meta name=\"description\" content=\""The benefit of Agility Order Delivery Tracking is we capture and measure time and distance and associating those costs at the order level."\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dmsi.com\/resources\/shepley-wood-products\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shepley Wood Products - 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